Terms of Service

Refund policy

It's okay to change your mind upon ordering. Just give us a call or contact us right away. And we will do our best to provide an exchange, a partial or a full refund. Refunds will be issued in credits or in the same method of payment as the original payment at the discretion of our team.

Civility policy

Do be courteous and polite. We will not tolerate any form of verbal abuse to our staff. We reserve the right to deny you your meal if you choose to break this simple rule of humanity.

Delivery policy

In the shopping cart, you may receive an estimated delivery time. Please note that this is not a guaranteed delivery time. Some areas may take longer due to the frequency of delivery to that particular area, or other unforeseen circumstances.

Privacy policy

If you have questions about deleting or correcting your personal data, please contact our support team at makan@newubinseafood.com.

We ("New Ubin Seafood Canteen Pte Ltd." or "UbinEats"), for the UbinEats service, it is our policy to respect your privacy regarding any information we may collect while operating our website.

Gathering of personal information

When on our website, when appropriate, you may be asked to enter your name, email, mobile number, credit card information, or other details to help you with your UbinEats experience.

We may use the information we collect from you to personalise the user experience, improve our website, better service you, administer a contest, promotion, survey or other website feature, process your transactions, send emails regarding your order or other products and services.


You may choose to stop receiving our emails by following the unsubscribe instructions included in each email or by contacting us.


We may use cookies, web beacons, tags, scripts, pixels, advertising identifiers, and similar technology ("Cookies") to collect anonymize information about your device on either an automated basis or passive basis when you browse our site. The information may include information about your web browser, IP address, time zone, individual web pages or products that you view, what websites or search terms referred you to our site, and information about how you interact with our site.

You may choose to disable, or not grant the cookies permission; which may prevent yourself from taking full advantage of our site. For more information about cookies, and how to disable them, visit http://www.allaboutcookies.org.


Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognise your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This privacy policy covers the use of cookies by us and does not cover the use of cookies by any advertisers.

Policy changes

Although most changes are likely to be minor, we may change our policies from time to time, and in our sole discretion. We encourage visitors to frequently check this page for any changes. Your continued use of the service after any change in policy will constitute your acceptance of such change.